SHIPPING & DELIVERY
We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
For all orders, processing and verification times range from same day to up to three (3) business days before an order ships. We cannot make any changes to the shipping address once an order has been placed.
For international orders, please note we do not cover the cost of duties or taxes for their respective territories.
- $0.00 – $50.00: 5 USD to US and 10 USD to others.
- $50.01 and up: Free shipping
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Animeconverse.com reserves the right to cancel any order at our sole discretion. You will be notified of any cancellations via email.
For cancellation requests by the customer, please email firstname.lastname@example.org with your order details. You can free cancel or change your order within 24 hours after the placement. Please give us all information as below:
- Order No
- The time of order
- Name of product
After receiving the request, we will review and please note we only accept the cancellation requests which have full information, on time as required and reasonable reason. Others is not accepted.
However, in the unlikely event of the item is unavailable, we will inform about this situation by email. In such an event we will have 2 options.
- The 1st: customer can cancel the order and we will process a refund in accordance with our refund policy. The cancellation request must be send back to us by email within 3 days from the day of information
- The 2nd : We give you a coupon as a gift. The coupon is about 110%-115% of the value of the order purchased. You can use this coupon to buy any products from our store. Please note this coupon only used for one purchase by the mail you ordered before
We cannot cancel an order after the fulfillment process has begun or your order is shipped out. Once this happens, we can not make any change/cancel on your order anymore.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||10-15 days with Standard Shipping|
|Canada, Europe||15-20 days with Standard Shipping|
* This doesn’t include our 1-3 business days for processing time.
* A business day is considered every official work day of the week. These are the days between and including Monday through Friday, and do not include public holidays and weekends.
*In case of some situations such as force majeure, customs, holiday, festival, wrong address and so on. The shipping time will be slower than usual. In this case, we cannot control.
Force Majeure, which includes but is not limited to, acts of governments, acts of nature, fire, explosion, typhoon, flood, earthquake, tide, lightning, war, means any event that is beyond the Party’s reasonable control and cannot be prevented with reasonable care.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 5 days since you receive it, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at: animeconverse.com and we will do our best to help you out.